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Capill'Hair Privacy Policy

Effective Date: January 1, 2025

Capill'Hair, your trusted aesthetic travel coordinator in Turkey, is committed to protecting your privacy in full compliance with the General Data Protection Regulation (GDPR) and applicable French laws.

1. Data Controller

The data controller for your personal information is:

  • Company Name: Zeynep Soyak

  • Representative: Zeynep Soyak

  • Registered Office: Izmir, Turkey

  • Contact: info@capillhair.com

2. Data Collected and Processing Purposes

We collect the following data strictly to organize and coordinate your hair restoration journey in Izmir:

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3. Legal Basis for Processing (GDPR Compliance)

Your data processing is based on these legal grounds:

  • Contract Performance: Essential for fulfilling our aesthetic coordination services (quotes, bookings, logistics). (Art. 6.1.b GDPR)

  • Legitimate Interests: For commercial prospecting and audience measurement to optimize remarketing campaigns. (Art. 6.1.f GDPR)

  • Explicit Consent: For processing hair photos via our secure form. (Art. 6.1.a & Art. 9.2.a GDPR)

4. Data Recipients & International Transfers

Your data is primarily used by Capill'Hair and securely shared only with:

  • Partner Clinic in Izmir: Hair photos & ID for specialist analysis

  • Logistics Partners: VTC transfers & 4* hotel (Name, Dates only)

  • Digital Providers: Google (Analytics/Ads), Meta (Conversions)

International Transfer to Turkey: Your data is transferred to Turkey (third country) for service delivery. This is protected by standard contractual clauses ensuring GDPR-equivalent security.

5. Data Retention Periods

We keep your data only as long as necessary:

  • Prospects: 3 years from last contact (unless you object)

  • Clients: Duration of contract + 2-year post-procedure follow-up, then archived per legal requirements

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6. Your GDPR Rights

You have full control over your data:

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7. Cookies & Tracking Technologies

Our site uses cookies for:

  • Analytics: Google Analytics (traffic insights)

  • Remarketing: Google Ads & Meta (personalized ads)

By browsing, you accept cookies. Refuse anytime via browser settings (see Legal Mentions for instructions).

8. Complaints

If you believe your data processing violates GDPR, you can file a complaint with the competent supervisory authority in Turkey:

Personal Data Protection Authority (KVKK) Website: www.kvkk.gov.tr Address: Ankara, Turkey Hotline: +90 312 297 00 00

Legal Jurisdiction: All disputes are governed by Turkish law and resolved in Izmir courts.

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